FREQUENTLY ASKED QUESTIONS

Useful Knowledge

We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.

WHY DO I NEED SAFETYGLASS?

To comply with the Building Regulations glazing requirements or also known as ‘Critical Locations’ there must be safety glass or safety guards in place to protect people from injury.

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How Do I Measure a Sealed Unit?

Be Aware Of The Spacer Bar. In double glazed units, a metal or plastic Spacer Bar is positioned in between the 2 pieces of glass of the double glazed unit. This Spacer Bar can be seen at around 13mm or 14mm from the edge of the glass. If your beading is deep, around 20mm you will hide the bar well. If your beading is narrow at maybe 10mm deep or less, you will see a lot of the Spacer Bar when the glass is installed. If ordering a bespoke door with a carpentry company, make sure you ask for the beading to be at least 20mm deep to avoid seeing the bar.

CAN MY WINDOWS BE REPAIRED?

We Possible we will always try and find a solution to fix existing glazing products instead of needs replacing. .